Returns & Refunds

We want you to love your Fada pieces. If not, you can request a return within 14 days of receiving your order.

Non-Refundable Items

Earrings – cannot be returned for hygiene reasons (in line with health & safety guidelines).
Final sale / discounted items – non-returnable.

Clothing Returns – Important

To be accepted, clothing must meet all of the following requirements:

Unworn, unwashed, and in original condition
All original tags/labels attached
Free from marks, scents, and damage: No makeup, deodorant, perfume, pet hair, or other signs of wear
Folded neatly and returned in original packaging (where possible)

⚠️ If items are returned not meeting these requirements, they will be refused and sent back to you at your own cost. No refund or exchange will be issued.

Exchanges

Clothing only: Exchanges are available within the 14-day return window.
To exchange, follow the return process and select exchange when submitting your request.
Exchanges are processed once we receive and approve your original item.
If the requested size is unavailable, we’ll issue a refund instead.

How to Request a Return or Exchange

Mobile: Tap the ☰ menu (top left) → Login
Desktop: Click the 👤 icon (top right)
Enter the email used for your order → Continue
Use the login code sent to your email
Select your order → submit a return/exchange request
You’ll receive a confirmation email with a Return Form – this must be included inside your parcel

Return Shipping Costs

Return postage is the customer’s responsibility (domestic & international).
Original shipping fees are non-refundable.
We strongly recommend a tracked service – we cannot refund items lost in transit.

Refund Process

Refunds can take up to 21 days from the date your return is received.
Once inspected, you’ll be notified if your return is approved or denied.
If approved, refunds are issued to your original payment method.
Banks/card providers may take up to 10 working days to process.

Warranty

We offer a 3-month warranty on all items for manufacturing defects.

Jewellery: covers faults such as broken clasps or faulty settings.
Clothing: covers stitching defects, faulty zips, or structural flaws.
Not covered: normal wear & tear, accidental damage, washing errors, or fabric pilling.

To request a warranty claim, email support@fadathelabel.com with your order number and photos of the issue.

Lost Packages & Incorrect Addresses

If your order is lost due to an incorrect delivery address provided by the customer, we cannot offer a refund.
Always double-check your address before checkout. If you spot an error, contact us immediately – once dispatched, we can’t guarantee changes.

✨ Remember: You have 14 days to request a return/exchange and a further 7 days to send it back once approved. Clothing returns that don’t meet our requirements will not be accepted.

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