Shipping & Returns

Shipping

Orders are sent out during working days & will not be dispatched over the weekend. Shipping time frames are an estimate & are not guaranteed.

Estimated Delivery Times (From Date of Postage):

Ireland – An Post Express (Up to 3 working days)
Northern Ireland – DPD Tracked (Up to 3 working days)
United Kingdom – An Post Express (Up to 5 working days)
Europe – An Post Express (Up to 5 working days)
Rest of the World – An Post Express (Up to 8 working days)

All orders include tracked shipping for peace of mind.

Please note that delivery times may be extended during bank holidays and busy seasonal periods. While we aim to dispatch all orders within 1-2 working days, postal services may experience delays beyond our control.

Fada offers free delivery on orders over:

€75 in Ireland
£75 in the UK
€100 for the Rest of the World

For orders below these amounts, the following delivery charges apply:

Ireland – €5.95 (Express Tracked)
Northern Ireland – £6.95 (Express Tracked)
UK – £7.95 (Express Tracked)
Europe – €10.95 (Express Tracked)
Rest of the World – €14.95 (Express Tracked)

All orders include tracking for secure delivery.

Returns

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

Non-Refundable Items:

Earrings cannot be returned due to hygiene reasons. This is in line with health and safety guidelines

How to Request a Return:

On mobile: Tap the three lines in the top left corner and select "Login."
On desktop: Click the person icon in the top right corner of our website.
Enter the email address used for your order and click Continue.
You’ll receive a login code via email—use this to access your account.
Locate your order and submit a return request.
After submitting, you’ll receive a confirmation email with a Return Form. This form must be included in the package with your return.

Return Shipping Costs:

Return shipping fees are the customer’s responsibility for both domestic and international returns.
Shipping costs are non-refundable, so please keep this in mind before making a return.

If you have any questions, feel free to reach out to our team with your order number.

Refund Process & Lost Package Policy

Refund Process

Refunds can take up to 21 days to process.
Once your return is received and inspected, we will notify you if your refund is approved or denied.
If approved, the refund will be issued to your original payment method.
Refunds may take up to 10 working days to appear in your account.
We do not cover return postage costs.
Banks and credit card companies may require additional time to process refunds.
We recommend using a tracked service for returns, as we are not responsible for lost parcels.

Exchanges:

We do not currently offer an exchange service.

Warranty:

If your item is damaged due to manufacturing defects, we offer a 3 month warranty from the date of purchase. Our warranty covers damages that occur under normal usage, such as broken clasps and faulty settings. It does not cover damage due to wear and tear, accidents, or improper care. Please see our care instructions beside each individual item description.

To request a warranty claim:

Contact our customer service team at support@fadathelabel.com with your order number and a description or photo of the issue.

Lost Packages & Incorrect Addresses

If an order is lost due to an incorrect delivery address provided by the customer, we cannot offer a refund for the lost package.
To avoid this, we strongly recommend double-checking your delivery details before placing an order.
If you notice an error after placing your order, please contact our customer service team immediately. While we’ll do our best to update the address, we cannot guarantee changes once the order has been dispatched.

Tracking

If you have received a tracking number, it means that your order has been dispatched.

If your tracking number does not work, it may not have been uploaded to the DPD/An Post database yet. Check again after 6 PM on the same day. If it's still not showing, please contact us at support@fadathelabel.com.

Customs Duties & Taxes

Depending on where you live, your order may be subject to local import duties, VAT/GST, or clearance fees once it reaches your country. These charges are set by local customs authorities and are outside of our control.

Here’s a quick guide:

Ireland - No extra charges, you’re shopping local.
United Kingdom - Orders under £135: no customs duty. VAT at 20% may be applied by UK customs. Couriers may also charge a small handling fee.
European Union (outside Ireland) - Orders under €150: no customs duty. VAT is charged at your country’s local rate. Handling/clearance fees may also apply.
Canada - 5% GST applies, plus any provincial sales taxes (PST/HST). Customs duties may apply depending on the product type. A handling fee may be charged by your delivery provider.
Australia - 10% GST applies to most imports. Customs duty is usually not charged on low-value orders. A courier handling fee may apply.

Important

These costs are not included in your Fada checkout price and are the customer’s responsibility upon delivery.

What Should I Do If I Haven’t Received My Order?

If your order has not been delivered two weeks from the dispatch date, please contact us at support@fadathelabel.com with your order number.

We cannot assist before two weeks have passed, as delays may occur, especially during holidays and with international deliveries.

If you are concerned that your order has been lost in transit, please contact us directly.